Warranty Policy
Trust is essential when it comes to products for you and your baby. We guarantee safe and high quality products thanks to the Nizu warranty policy, applicable to the following products:
Products | Warranty Period |
1 year from date of purchase | |
1 year from date of purchase | |
6 months from date of purchase | |
6 months from date of purchase | |
6 months from date of purchase | |
Warming Lactation Massager | 6 months from date of purchase |
In accordance with Nizu's warranty policy, in the event that there is damage to the above-listed products that can be categorized as factory defects, or those that are caused by the manufacturing process, rendering the product unusable for its purpose, you are entitled to claim the warranty and to have your Nizu product repaired, with parts replaced for free, so long as the claim is made within the warranty period. If the product cannot be repaired, as confirmed by the Nizu service center, you are entitled to have the product replaced with the same model.
- The warranty shall deemed void and cannot be availed of under the following instances:
- Defects or damage caused by ingestion of foreign or inappropriate material, objects or substance, use of non-original consumables to repair the product, or any other occurrences not associated with ordinary use; or
- Defects or damage caused by repairs/services by unauthorized repair or service centers;
- Defects or damage caused by misuse, neglect, or accident (such as but not limited to foreign object damage or spillage of liquid) or unusual operation, faulty or inadequate maintenance (including temporary overload, failure to maintain or clean the product in accordance with the instructions in the instruction manual, negligence or inappropriate storage), or faulty supervision, including access to improper power supply, improper installation of accessories, or damage caused by transportation or other accidents; or
- Defects or damage caused by disregard of any of the instructions in the instruction manual provided, or those otherwise attributable to misuse by or fault of the product’s operator; or
- Product damage caused by use outside the home, including use for commercial or industrial purposes; or
- Defects or damage caused by natural or unforeseen circumstances, including voltage abnormalities, flood, fire, earthquakes, etc.
- The warranty provided by Nizu is a guarantee for free maintenance within the specified time limits, and subject to these terms and conditions.
- To qualify for the Nizu's warranty policy, your Nizu product must be purchased directly from Nizu, through this website, the Nizu Lazada Shop or Shopee, or Nizu official retail partners.